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FAQ

Common questions.

Marketplace commission, pricing, hardware, payment processing, switching from Toast or Square, contracts. If your question isn’t here, email us.

How much does FoodyOS cost?
Flat $149 per restaurant per month, everything included: POS, kitchen display, floor and hostess, your online-ordering website, in-house delivery dispatch, loyalty, inventory, and ESC/POS receipt and kitchen-ticket printing. No tiers, no add-on creep, month-to-month, bring your own hardware. White-glove onboarding is available on request. That is not the lowest sticker in the category and we do not pitch it as one — the line that moves a restaurant's P&L is marketplace commission, not the software subscription. See /us/pricing for the full breakdown.
Is FoodyOS the cheapest restaurant POS?
No, and you should hear that from us rather than find it out later. Square publishes a bundle covering the same core set — POS, kitchen display and online ordering — at $79 a month per location, against our $149 (squareup.com/us/en/point-of-sale/restaurants/pricing, as of August 2026). Toast publishes a $69 floor, with this caveat attached: POS only. Toast publishes no price for online ordering or kitchen display — both are add-ons quoted on request, so a comparable bundle costs more than this floor (pos.toasttab.com/pricing, as of August 2026). Here is where we think the real argument sits: a $70 monthly difference in software is small next to the 15%–30% delivery commission DoorDash and Uber Eats publish on every order they send you. Direct orders on FoodyOS carry 0% marketplace commission, so the economics turn on how much of your volume moves to your own channel — not on whose subscription line is lowest.
What does FoodyOS replace in my current stack?
FoodyOS replaces (or consolidates) your POS, kitchen display, online-ordering site, hostess/waitlist tool, loyalty program and bulk-WhatsApp marketing tool — typically 4–6 separate vendors today. You keep your payment processor and your accounting tool.
How is FoodyOS different from Toast or Square?
Not on price — Square's published bundle is cheaper than ours, and we say so above. The differences are structural. FoodyOS is software-first: you bring your own iPads or Android tablets, there is no proprietary hardware to buy, and billing is month-to-month with no multi-year contract. Every module sits inside the one $149 plan rather than being quoted separately, which makes the bill predictable — not necessarily smaller. And AI ordering on WhatsApp is a first-class channel here rather than an add-on: a customer messages your business number, the AI takes the order end to end, and it lands in the same POS your floor staff are already working in. The reason any of that matters to the P&L is the channel it feeds — a direct order carries 0% marketplace commission, and no POS subscription, ours or theirs, changes what a marketplace charges on the orders it sends you.
Do you charge a per-order commission?
No. A direct order — from your own ordering site or your WhatsApp number — carries 0% FoodyOS commission and 0% marketplace commission. The only per-order cost is your own payment processor's published rate on your own Stripe account: 2.9% + 30¢ online, paid to Stripe, not to us. Orders that arrive through DoorDash, Grubhub or Uber Eats keep paying those platforms their own commissions under their own agreements — we do not change that and we never sit in that money flow.
Can I keep using DoorDash / Grubhub for delivery?
Yes, and we would keep them. Marketplaces buy you discovery; commission is what they charge for it. DoorDash publishes delivery commissions of 15% / 25% / 30% by plan and 6% on pickup; Uber Eats publishes 20% / 25% / 30% on its marketplace plans, 15% if you run your own drivers, and 7% on pickup; Grubhub publishes a 5% / 15% / 20% marketing commission, with its own delivery fleet adding a further 10% on top of whichever plan you are on (merchants.doordash.com/en-us/pricing, merchants.ubereats.com/us/en/pricing and get.grubhub.com/grubhub-pricing-and-fees, as of August 2026). Put a number on it: at $2,000 a month of delivery on DoorDash's cheapest published plan, the 15% commission is $300 — and the whole FoodyOS subscription is $149. That $300 does not disappear because you signed up with us. It stops being charged only on the orders that actually move to your own site or WhatsApp, where marketplace commission is 0%: shift a quarter of that volume and $75 a month of commission goes away — on that quarter, and only on that quarter. Run it with your own volume at /us/marketplace-savings-calculator; /us/foodyos-vs-grubhub walks through how to shift the mix.
What payment methods does the public ordering site accept?
All payments — online checkout, tableside tap-to-pay, in-person card swipes — go through your own Stripe account. Customers pay with Apple Pay, Google Pay, or any major card. Stripe processes; funds settle directly to your bank.
How long does onboarding take?
A single-location setup is built to go live the same day: we import your menu, customers, and inventory from your prior system, connect your own Stripe account, and pair your printers in one working session. If you run more than one restaurant, each location is its own FoodyOS account and gets the same setup session.
Do you offer hardware?
No — and that's deliberate. FoodyOS runs on iPads, Android tablets, or any modern web browser. Use the hardware you already have. We can recommend specific tablet models that work well in kitchens, but we don't sell you anything.
What kind of contract do I sign?
Month-to-month. No multi-year commitments, no early-termination fee, no notice window to miss. Cancel any time — menus, customers and orders are yours, and nothing about your data is held to ransom to keep you on the platform.
Do you support multi-location?
Today FoodyOS is one restaurant per account at $149/mo per restaurant; multiple locations run as separate accounts. Native multi-location ownership — one login managing several restaurants with consolidated reporting and unified loyalty — is on our roadmap and ships without re-pricing existing customers. Operating 3+ locations? Talk to us and we'll coordinate the rollout.
Can my restaurant have its own URL for the ordering site?
Yes. Your storefront lives at order.your-restaurant.com (or whatever subdomain you choose) and is fully customized with your brand, photos, and menu — three template options to start.
What does the WhatsApp AI actually do?
Customers message your business WhatsApp number; the AI greets them, takes the order, suggests upsells, calculates total, and queues the order for cashier confirmation. The AI is designed to carry the whole conversation end to end; your team steps in for unusual cases (allergens, complaints, custom requests).
Do you have an SLA?
FoodyOS runs on Google Cloud with per-tenant data isolation and an audit log on every account action. We don't publish a platform uptime percentage or offer uptime credits — we're early enough that any number we printed would be a projection rather than a track record, and we'd rather tell you that than dress it up.
Who owns the customer data?
You do. Your tenant data is isolated from every other restaurant's, every account action is written to an audit log on your own account, and we don't use your tenant's data to train global AI models. Menus, customers and order history belong to you, not to the platform.
Whose Stripe account processes my payments?
Yours. Each restaurant connects its own Stripe account during onboarding (or we help you create one), and payouts settle directly from Stripe to your bank — FoodyOS never sits in the money flow. You get Stripe's published rates with no resold markup, which keeps your finances auditable end-to-end.
Does FoodyOS work for quick-service, full-service, or both?
Both. FoodyOS is opinionated about peak service — a Friday night where tickets, floor and delivery all move at once is the design target — and the module set covers a counter-service line and a full-service floor alike: POS, kitchen display, table map, hostess and waitlist, in-house delivery dispatch. One thing to know about scale: today it's one restaurant per account, so a multi-unit operator runs each location as its own account at $149/mo. Native multi-location ownership is on the roadmap — tell us how many locations you run and we'll line you up for it.